Shipping Policy
Effective Date: October 25, 2025
Peptide Bank is committed to delivering high-purity research peptides securely and discreetly across Canada. This Shipping Policy outlines our procedures, timelines, and responsibilities regarding order fulfillment.
1. Shipping Locations
We currently ship to all provinces and territories within Canada.
2. Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods
We offer discreet, trackable shipping through trusted carriers such as Canada Post, UPS, or FedEx. Packaging is unbranded and secure to ensure privacy and product integrity.
Shipping options may include:
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Standard Shipping (3–7 business days)
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Expedited Shipping (1–3 business days)
Delivery times are estimates and may vary based on location, weather, or carrier delays.
4. Shipping Fees
Shipping fees are calculated at checkout based on your selected method and delivery address. Free shipping may be offered on qualifying orders or during promotional periods.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can monitor your shipment’s progress directly through the carrier’s website.
6. Discreet Packaging
All orders are shipped in plain, unmarked packaging with no reference to product contents or branding. This ensures confidentiality and compliance with privacy standards.
7. Lost or Delayed Shipments
If your order is delayed or lost in transit:
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Contact us at [Insert Contact Email] within 7 days of the expected delivery date
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We will investigate with the carrier and offer a resolution, which may include reshipment or refund (subject to our Refund Policy)
Peptide Bank is not responsible for delays caused by carriers, customs inspections, or incorrect shipping information provided by the customer.
8. Address Accuracy
Please ensure your shipping address is complete and accurate. We are not liable for orders shipped to incorrect or incomplete addresses provided at checkout.
9. Compliance
All shipments comply with applicable Canadian laws and regulations. It is your responsibility to ensure that receiving research peptides is permitted in your jurisdiction.