Refund Policy

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At Peptide Bank, we are committed to providing high-purity research peptides and exceptional service. Due to the sensitive nature of our products, we maintain the following refund policy:

1. Eligibility for Refunds

Refunds are only issued under the following conditions:

• The product was damaged during transit

• The item received was incorrect or does not match the order

• The package was lost in transit and confirmed undelivered by the carrier

We do not offer refunds for:

• Change of mind or misuse of product

• Delayed delivery due to carrier or customs issues

• Improper storage or handling after delivery

2. Return Restrictions

Due to the nature of research chemicals:

• Returns are not accepted once the product has been opened or used

• All refund requests must be submitted within 7 days of delivery

3. How to Request a Refund

To initiate a refund request, please contact our support team at [Insert Contact Email] with:

• Your order number

• A clear description of the issue

• Supporting photos (if applicable)

We will review your request and respond within 3 business days.

4. Discretion and Compliance

All refunds are issued at the sole discretion of Peptide Bank. We reserve the right to deny refund requests that do not meet the criteria above. Refunds will be processed to the original payment method within 5–10 business days once approved.

5. Jurisdiction

This policy is governed by the laws of the Province of British Columbia, Canada. By purchasing from Peptide Bank, you agree to these terms.