Refund Policy

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At Peptide Bank, we are committed to providing high‑purity research peptides and reliable service. Due to the sensitive nature of our products, we maintain the following refund policy:

1. Eligibility for Refunds

Refunds are issued only under the following conditions:

• The product was damaged during transit

• The item received was incorrect or does not match the order

• The package was lost in transit and confirmed undelivered by the carrier

Refunds are not provided for:

• Change of mind or customer error

• Delayed delivery caused by the carrier

• Improper storage, handling, or use after delivery

2. Return Restrictions

Because these products are intended for laboratory research:

• Returns are not accepted once the product has been opened, used, or tampered with

• All refund requests must be submitted within 7 days of delivery

3. How to Request a Refund

To request a refund, contact our support team at peptidebank@gmail.com with:

• Your order number

• A description of the issue

• Supporting photos (if applicable)

Our team will review your request and respond within 3 business days.

4. Approval & Processing

Refunds are issued at the sole discretion of Peptide Bank. Once approved, refunds are processed to the original payment method within 5–10 business days.

5. Jurisdiction

This policy is governed by the laws of the Province of British Columbia, Canada. By purchasing from Peptide Bank, you agree to these terms.